Dear Bedford Community,
When I walked across the stage as a member of Bedford High School’s Class of 2000, I had no idea where life would take me. Like so many graduates, I simply knew I wanted to make a difference.
Looking back, I now realize that my journey began long before graduation.
One memory has stayed with me for more than twenty-five years.
Mrs. Reid, the secretary at Bedford High School, knew every student—not just by name, but by voice, by personality, and by heart. One day, thinking I was being clever, I called the school office from a payphone. Before I could finish my plan, she immediately recognized my voice.
“La’Shelle,” she said, “if you don’t get in this office, I will call your mom myself and tell her about this little stunt.“
I laugh about it today, but that moment has never left me.
Mrs. Reid wasn’t simply enforcing school rules. She knew her students. She cared enough to hold us accountable because she genuinely wanted the best for us.
Years later, after beginning my own career in education, I finally understood what she had been modeling all along. A school office isn’t just where paperwork gets processed. It’s where relationships are built, trust is earned, and students know there is an adult who sees them, knows them, and believes in them.
Over the past two decades, I have had the privilege of serving schools in a variety of roles. Along the way, I founded Office Manager University®, an organization dedicated to supporting the professionals who keep schools running every day. Looking back, I can trace that passion to people like Mrs. Reid and to the values I learned growing up in Bedford.
Bedford gave me more than an education. It gave me examples of professionalism, accountability, compassion, and service. Those lessons have stayed with me throughout my career and continue to guide my work today.
One of the most meaningful moments in this journey was returning to each of the schools I attended to donate copies of my book, The School Secretary’s Playbook. It wasn’t about the book itself—it was about expressing gratitude to the community that helped shape who I am.
To the teachers, mentors, office staff, coaches, and everyone who invested in the students of Bedford City Schools—thank you.
Your work matters.
Your influence lasts.
And your investment reaches farther than you may ever know.
To the students walking Bedford’s hallways today: You never know where your education, your relationships, and your community will lead. Dream big, work hard, and remember where you came from. One day, I hope you’ll have the opportunity to give back, too.
With gratitude,
